Your Information

Privacy Policy

How Rapid Air Cooling collects, uses and looks after the personal information you share with us when you call, send an enquiry or visit this website.

Who We Are

About This Policy

This website is operated by Rapid Wiz Services, ABN 97 698 671 037, trading as Rapid Air Cooling. We arrange air conditioning service, repairs and installation for homes and businesses across Melbourne.

We aim to handle personal information in line with the Australian Privacy Principles. This policy explains what we collect, why we collect it and the choices you have.

Collection

What Information Do We Collect?

We only collect the information we need to respond to you and arrange the work you ask for. This can include the following.

Your name, phone number and email address
The address where the work is needed
Details about your air conditioning system and the problem you describe
Notes from our phone calls and messages with you
Basic website usage data collected by Google Analytics, such as pages visited, device type and approximate location

We do not ask for payment card details through this website.

Use

How Do We Use Your Information?

To reply to your call or enquiry
To book a technician and give them the details needed to attend
To follow up on a job or answer questions about it
To understand how people use the website so we can improve it

We do not sell your personal information, and we do not use it for unrelated marketing.

Sharing

Who Do We Share It With?

When you book a job, we pass your name, contact number, address and job details to the qualified technician who will attend. They use it only to complete your job.

We also use service providers that help run this website, such as our hosting provider, our website form tool and Google Analytics. These providers may store data on servers outside Australia.

We may disclose information where the law requires it.

Does This Website Use Cookies?

Yes. This website uses Google Analytics, which sets cookies to measure visits in a general way. These cookies do not tell us who you are.

You can block or delete cookies in your browser settings. You can also use the Google Analytics opt out browser add on to stop your visits being measured.

Your Choices

Can I Access or Correct My Information?

Yes. You can ask what information we hold about you, ask us to correct it, or ask us to delete it where we no longer need it. Email us at paddy@rapidwiz.com.au or call 03 9088 4796.

We keep information only as long as we need it to provide our services and meet our legal obligations, and we take reasonable steps to protect it from misuse and loss.

Concerns

How Do I Make a Complaint?

If you are concerned about how we have handled your information, please contact us first so we can try to fix it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this policy from time to time. The latest version will always be on this page.

Reviewed by AC repair and service specialist on 22 October 2026. How we write our articles